At Plug-N-Play ©, part of YT Technical Solutions, we respect your privacy and are committed to processing your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website or place an order. By using our website, you agree to the processing of your information as outlined in this policy.

 

1. What Information Do We Collect?

When you use our website or place an order, we collect the following data:

• Personal Information: such as your name, email address, billing and shipping addresses, and telephone number.
• Payment Information: such as credit card or bank details when placing an order. This information is processed securely via certified payment processors.
• Order Information: such as the products you purchased, order number, date of purchase, and shipping details.
• Technical Data: such as your IP address, browser information, device type, and how you interact with our website.
• Communication Data: such as messages you send to us via email, chat, or social media.

 

2. How Do We Use Your Data?

We use your data for the following purposes:

• Processing Orders: to handle payments and deliver products to you.
• Customer Service: to answer your questions and provide support.
• Marketing: to inform you about offers, new products, and services (if you have given consent).
• Website Improvement: to optimize the performance and functionality of our website.
• Legal Obligations: to comply with legal obligations and resolve any disputes.

 

3. Legal Basis for Data Processing

We process your personal data based on the following legal grounds, as required by UK GDPR:

• Performance of a Contract: we process your data to process and deliver your order.
• Consent: for marketing activities, we will only process your data if you have given explicit consent.
• Legal Obligation: we may process your information to comply with laws and regulations, such as tax laws.
• Legitimate Interests: we may process your data to optimise our business operations and secure our website.

 

4. How Do We Protect Your Data?

We take the security of your data seriously. To protect your information, we use:

• Encryption Technology (SSL): to send your data securely.
• Certified Payment Processors: for secure online payments.
• Restricted Access: only authorised employees who need your data to perform their work can access it.

Additionally, your data is stored on secure servers that comply with UK GDPR standards.

 

5. Do We Share Your Data?

We only share your personal data with third parties if it is necessary to perform our services or if legally required. This may include:

• Payment Processors: to securely process your payments.
• Shipping Partners: to deliver your orders.
• Technical Service Providers: to support our website and systems.
• Legal Authorities: if required by law or during legal disputes.

We have entered into data processing agreements with all third parties to ensure that they comply with UK privacy legislation and that your data is protected.

 

6. How Long Do We Retain Your Data?

We will not retain your personal data longer than necessary for the purposes for which it was collected. This means:

• Order and Transaction Information: we retain this for 7 years, as required by UK tax law.
• Communication Data: we retain this until your question or request has been fully addressed.
• Marketing Data: we retain this until you unsubscribe from our marketing communications.

 

7. Your Rights Under the UK GDPR

As a user, you have the following rights regarding your personal data:

• Right of Access: You can request access to the data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or incomplete, you can ask us to correct it.
• Right to Erasure: You can ask us to erase your data if it is no longer necessary for the purpose for which it was collected.
• Right to Restriction of Processing: In certain situations, you can request us to limit the processing of your data.
• Right to Data Portability: You can receive a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your data for direct marketing purposes or other legitimate interests.

To exercise these rights, you can contact us using the details below.

 

8. Cookies

We use cookies to improve your experience on our website and to collect anonymous statistics. Cookies are used for:

• Functional Purposes: to ensure the website works properly.
• Analysis and Performance: to analyse and optimise the use of our website.
• Marketing Purposes: to show you personalised advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

9. Changes to Our Privacy Policy

We may update this privacy policy from time to time. Any changes will be published on this page, so you are always aware of the latest version of our policy.

 

10. Contact

If you have any questions or concerns about this privacy policy or how we handle your data, please contact us:

Plug-N-Play ©
Email: plugnplay.service.contact@gmail.com
Working days: Monday to Friday from 09:00 to 17:00
We aim to respond to your request within 24 hours.